Help Center

Find answers and learn how to use Vatira efficiently.

Getting Started

How do I create an invoice?
  1. Log in and click "Create Invoice"
  2. Fill in customer details (saved or new)
  3. Add your line items and services
  4. Review VAT calculations and download
Do I need to enter details every time?

No. Set up your Seller Profile once, and it will auto-populate every future document.

Invoices & VAT

How does VAT automation work?

We apply rules based on country and VAT ID. If it's EU B2B with a valid ID, we automatically apply Reverse Charge (0%).

Supported Formats
PDF for ClientsXML (UBL 2.1)

Payments & Billing

What is the refund policy?

Refunds are available within 3 days of purchase, provided the service hasn't been misused for anonymous/fraudulent invoicing.

Managing Subscriptions

Upgrade or cancel anytime directly from your Account Settings page.

Account & Data

Is my data secure?

Absolutely. We use industry-standard encryption and never sell your business data to third parties.

Can I delete my account?

Yes. Contact us via the contact page to request full data deletion.

🛠 Troubleshooting

Invoice Errors

Use the "Fix Invoice" tool to automatically identify missing fields or VAT compliance issues.

Download Issues

If a PDF fails to generate, refresh the page. Persistent issues should be reported to support immediately.

Still need help?

Contact Us →